Policies & Warranties
At Merrick Bicycles, your satisfaction is our top priority. We stand behind everything we sell. Please do not hesitate to contact us if you have questions about any product you have purchased from our shop.
Free In-Store Pickup
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store.
If for any reason you are not satisfied with your purchase, simply return the item to our store, keeping the following guidelines in mind:
- All Parts and Accessories must be returned within 7 days of purchase in original packaging and with proper receipt.
- No Cancellations or Refunds on Bicycles, Electronics, or Snow Throwers/Blowers.
All Bicycles and Snow Blowers/Throwers include Factory Warranty.
All Assembled Bicycles include one year of in-store service.
Warranty does not cover Tires, Tubes, Derailleurs, Training Wheels, Abuse, Misuse or Neglect.
All Special Orders require a 50% deposit.
NO Cancellation or Returns of any Special Orders
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.